Billabong Garden Furniture
Delivery terms and Conditions 20-1-2010

  We may occasionally amend our terms and conditions. All changes will be posted on the www.BillabongFurniture.com.au site prior to coming into force and any pending deliveries will be notified.

All furniture is delivered fully assembled.

  It is possible to flat-pack settings at an extra cost, standard settings to be flat packed will be 2.3m long as to fit sideways across the truck. Once furniture has been collected from our factory we will contact the client with the approximate delivery time, contact details of the delivery driver & his Company. Access should be clear and unobstructed prior to arrival of the carrier. The majority of our carriers use maximum size rigid pantec trucks (similar in size to a tourist coach). If access is not clear, e.g. trees obstructing driveway or street, the customer will be responsible for getting the furniture from the closest point possible by truck, to the property/site. If the carrier is forced to return the goods to their store and re-deliver in a smaller vehicle it will be at the customers expense.

  Delivery prices quoted on the www.BillabongFurniture.com.au site allow for a maximum manual carry of up to 6 Metres, this is because of the size and weight of our furniture. If the furniture has to be carried further than this we request that you have two strong people available to help, this is done at the risk of the client. If the furniture has to pass through a narrow gate or walkway, in the majority of cases it is easier to disassemble the furniture, carry it through in pieces and reassemble it. This can be done by the driver (at the client expense) or by the client. We will provide assembly instruction if the client wishes the take this on themselves. If the driver has to do it, we need prior notice so the driver can allow time for it. Provided we are notified in advance, our carriers can often deliver using a smaller vehicle at no extra expense. We strive to be flexible in this area, if a ute can be borrowed from a neighbour, or furniture can be left at a more convenient location etc, .

  Payments must be made by cash, cheque, money order, credit card or direct deposit,  prior to any furniture leaving the factory. 

  Although it is our policy to fill all orders within 30 days, the majority of orders are delivered within 14 days. Unless otherwise specified, all products must be signed for at the time of delivery. Cancellations are only accepted if the order is one of our standard products and it has not been dispatched. Cancellation of special orders, will only be accepted if we have not started the manufacturing process on that order. If the order has been dispatched prior to the cancellation, delivery and return charges may apply. All furniture remains the property of Billabong Garden Furniture until payment has been cleared. If in the event payment can not be made before delivery a further 10% will be added to the invoice cost.

 If you have any further questions, or have a suggestion, please email deliveries@billabongfurniture.com.au

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