10-Year Unconditional Warranty
Every new Billabong outdoor setting is backed by a ten-year warranty, including furniture used commercially.
Warranty Coverage
D F & K M James, trading as Billabong Garden Furniture, provides this warranty for all of our outdoor furniture purchased new after 2004.
All qualifying furniture is unconditionally guaranteed for ten years from the date of original purchase. The warranty remains with the furniture if ownership changes and includes furniture used for commercial purposes.
The warranty covers the repair or replacement of a product with a manufacturing or material defect that is not the result of normal wear and tear. It is subject to the Competition and Consumer Act 2010, and its benefits are in addition to the rights and remedies available under the Australian Consumer Law and other applicable laws.
Making a Warranty Claim
- Contact us on 0438 664 916 or email david@billabongfurniture.com.au.
- Describe the problem and provide photographs, the furniture’s location and any original purchase information available.
- We will assess the claim and arrange the appropriate repair or replacement for a defect covered by this warranty.
Please discuss transport or other claim-related arrangements with us before incurring expenses. You can also read our returns and replacement information.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Further information is available from the Australian Competition and Consumer Commission .
Long-Term Performance in the Real World
Scarborough Hotel: Around 30 Years Outdoors
Around 30 years ago, this was one of the biggest order we had completed. In early November 2025, we finally received a call to replace the tables. Their exposed oceanfront position shows just how demanding the location has been.
Little Bay Golf Club: 15 Years Without Maintenance
Every second table in this photo had been exposed to the weather for 15 years when the photograph was taken. Despite receiving no maintenance, they were still an asset to the golf club.
Batemans Bay: More Than 24 Years Near Salt Water
While delivering a couple of jobs down south, we spotted several of our older tables on a grassed area in front of Mariners On The Waterfront Hotel, less than ten metres from salt water and without cover. The original leg angle helped us identify them, and further checking confirmed that they were more than 24 years old.
The only changes to our tables since then have been the leg angle and swapping to kiln dried timber. The tables had been painted at some stage, but the coating had failed. Once paint fails, trapped moisture can encourage fungus and mould, which is why we use a penetrating timber oil rather than a film-forming coating.
Learn more from Timber is the Ultimate Renewable and Forestry Australia.